Cancellation & Refund

1. Cancellation Policy

  • Service Cancellation by Client:
    Clients may request cancellation of services by providing a written notice to SocialNinjaz. The notice period and applicable cancellation charges depend on the service agreement.

  • Cancellation by SocialNinjaz:
    SocialNinjaz reserves the right to cancel services at its discretion in cases such as:

    • Non-payment or delayed payment of service fees.
    • Violation of our Terms and Conditions.
    • Unethical or illegal use of our services.
    • Any other reason deemed necessary by SocialNinjaz.

    In case of cancellation initiated by SocialNinjaz, a partial or full refund may be issued based on work completed and expenses incurred.

  • Project-Based Cancellations:

    • If cancellation is requested before work begins, a full refund may be provided.
    • If work has already commenced, a partial refund may be issued after deducting the cost of completed work.
    • If the project is nearing completion or completed, no refund will be provided.

2. Refund Policy

  • Eligibility for Refunds:
    Refunds are only applicable under the following conditions:

    • Failure to deliver services as agreed in the contract.
    • Service quality is not as per mutually agreed standards.
    • Unforeseen circumstances where SocialNinjaz is unable to complete the project.

  • Non-Refundable Services:
    The following services are non-refundable:

    • Services that have been fully rendered.
    • Digital marketing campaigns (e.g., SEO, PPC, social media ads) where ad spends have been utilized.
    • Graphic design, website development, and content creation once drafts or final versions have been shared.
    • Any third-party costs incurred on behalf of the client (e.g., domain registrations, paid plugins, software licenses).

  • Refund Processing:

    • Approved refunds will be processed within 7-14 business days via the original payment method.
    • Any payment processing fees or administrative charges will be deducted from the refund amount.

3. Dispute Resolution

If you are unsatisfied with our service and believe you are eligible for a refund, please contact us at [email protected] with a detailed explanation. We will review the request and provide a resolution within 5-7 business days.

4. Changes to this Policy

SocialNinjaz reserves the right to modify this Cancellation and Refund Policy at any time. Any changes will be updated on our website. Continued use of our services after policy changes implies acceptance of the revised terms.

For any queries, please reach out to info@socialninjaz.com